Consulting Services

My goal is to help build great products and services, improve confidence in decision-making, and create organizational change and success. I work collaboratively with clients to plan and deliver projects that fit specific goals, timelines and budgets.

 Methods

Discovery Research
One-on-one Interviews
Ethnography / Fieldwork
Contextual Observation
Stakeholder Interviews
Subject Matter Expert (SME) Interviews
Usability Testing (web, mobile)
Remote Research
Diary Studies
Group Interviewing
Projective Techniques
Card Sorting and Mapping
Task Analysis
Concept Evaluation
Surveys
Heuristic Evaluation / Expert Review
Competitive Analysis
SWOT Analysis
Social Media Analysis
International Research

Deliverables

Qualitative Insights
Recommendations for Design, Strategy and Feature Prioritization
Guidance for Content Strategy, Marketing, Sales and Information Architecture
Usability Reports
Personas
Journey Maps
Mental Models
Task Flows
Conceptual Models and Frameworks
Video Highlights
Research Proposals
Participant Recruiting

Partnerships

For projects that require additional resources, I have a large network of user experience, design and strategy professionals that I can tap into to create the right team for the job.  

GET IN touch